Delivery & Tracking
Standard shipping is at no extra cost but if you decide you need your pc sooner you can go for the priority(£9.99) or rush order (£24.99) which do have a delivery charge.
Delivery times are dependent on the shipping method you choose. Free shipping (5-10 days), priority shipping ( 4-7 days) and if you need your order urgently, we offer a special rush order service (2-3 days).
Please contact us at [email protected] within 24hrs of you receiving the item (we only have a 2 day window to alert our parcel insurer of a damaged parcel) and one of our team will help you through the process.
You can track your order by logging into your account>orders and selecting your order. You will be able to see the order status, and once shipped, you’ll be able to track the exact whereabouts of your order on the couriers website.
Payment & Cancellations
Payments can be made via a large variety of credit debit cards (including Visa, Mastercard and American Express) as well as PayPal and Amazon Pay. All payment methods are secure and PCI compliant as well as offer a peace of mind guarantee.
You can apply for credit through PayPal via this link. Once approved, you can use PayPal to checkout and make use of your credit account.
To make any changes or cancel an order please email us at [email protected] within 24hrs of placing your order and one of our team will cancel or adjust your order.
Please contact us at [email protected] within 24hrs of you receiving the item (we only have a 2 day window to alert our parcel insurer of a damaged parcel) and one of our team will help you through the process.
Warranty Cover
Everything covered in your warranty can be found in our warranty policy please click this link to be redirected.
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you at [email protected]. Should you then require to send the computer back, we will provide you with our repair address. Shipping costs will not be covered for any item outside our return window.
Please contact us at [email protected] and we will talk you through the process of returning the item for RMA.
You can use our troubleshooting guide here or contact us at [email protected] and one of our team will be more than happy to help you.
Product Returns
If you are not happy with you pc you can open a return by simply emailing us on [email protected] or requesting a return from your account dashboard (on the order page of the order you’d like to return). However, please do check the return policy here to confirm you are eligible for a return. Due to the custom nature of our orders, your build fee may not be refundable.
After we receive the product back we will inspect the item and will process the refund promptly. The money can take anywhere from 5-10 days to show up in your payment account or instantly if you are receiving a store credit instead.
If you have been charged twice for your order please contact your credit card provider to check why this has happened and if payment has been received by us twice. If they confirm that it is not a shadow charge (a shadow charge will automatically disappear within 3-4 days), contact us via email at [email protected] we will refund you the payment instantly. Please know even if we initiate the refund right away it can take anywhere from 5-10 days to show up in your account depending on your provider.
To make any changes or cancel an order please email us at [email protected] within 24hrs of placing your order and one of our team will cancel or adjust your order.